Privacy Policy

Introduction

At Cibo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it secure and the choices you have regarding your personal data.

This policy applies whenever you visit our website, make a reservation, dine with us, purchase a gift card, attend one of our events or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Postal address (where applicable)
• Date of birth (for birthday offers or promotions, where provided)
• Reservation details
• Dietary requirements or allergy information you choose to share with us
• Gift card and transaction information
• Marketing preferences
• Feedback, reviews and survey responses
• Website usage information collected through cookies and analytics

We only collect information that is necessary to provide our services or where you have chosen to share it with us.

How We Use Your Information

We use your personal information to:

• Manage and confirm your reservations
• Process payments and gift card purchases
• Contact you about your booking or enquiry
• Respond to customer service requests
• Manage private dining and event enquiries
• Improve our food, service and customer experience
• Send marketing communications where you have given your consent
• Meet our legal and regulatory obligations

Marketing Communications

If you choose to receive marketing communications from Cibo, we may send you information about new menus, exclusive offers, competitions, events and restaurant news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Even if you opt out of marketing, we may still contact you regarding an existing reservation or enquiry.

Sharing Your Information

We never sell your personal information.

However, we may share your data with trusted third-party providers who help us operate our business. These may include:

• Online reservation providers
• Payment processors
• Gift card providers
• Email marketing platforms
• Website hosting and analytics providers
• IT support services

We only share the information necessary for them to provide their services and require them to keep your information secure.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Analyse website traffic
• Improve website performance
• Support marketing and advertising activities

You can manage or disable cookies through your browser settings at any time.

Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet our legal obligations.

When your information is no longer required, we will securely delete or anonymise it.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While no online system can guarantee complete security, we continually review our procedures to help keep your information safe.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where appropriate
• Restrict or object to certain processing
• Withdraw your marketing consent at any time
• Request a copy of your personal data

If you wish to exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may include links to other websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.

Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: info@ciborestaurants.co.uk

Last updated: July 2026